Bomb Cosmetics Blog Site

We are pleased to annouce the launch of our new brochure for Spring 2010 featuring all of our new products. The brochure is available to download now by clicking the link below:

www.bombcosmetics.co.uk/content/brochure_spring2010.pdf

You will need Adobe Acrobat Reader 6.0 or higher and the download is 11.3mb.

Please click on the image above to download Acrobat Reader

Noteworthy product additions/amendments include:

• 5 New Soaps
• 6 New Creamy Bath Bars
• 4 New Bath Mallows
• 8 New Bath Blasters
• 5 New Bath Creamers
• “Love Rocks” and “Love in Vegas” Gift Packs
• 3 New Soap Pies
• 3 New Soap Cakes

Now the aftershocks of Christmas have died down and we’ve recovered after the holiday, we’ve taken the time to look at how customer service for our mail order customers can be improved. To be honest, we were so busy during November and December that it took us completely by surprise with mail orders up 400% year on year. At times, it was a struggle to keep up, but in terms of packing orders and despatching them, we managed to despatch 95% of orders from our warehouse the day after they were placed.

However, it looks like we were let down somewhat by our Carrier in some instances and we experienced a much higher level of missing parcels than we are comfortable with. Our standard delivery service was Second Class Packet Post via Royal Mail and we were experiencing delivery times upwards of two weeks which is simply unacceptable in this day and age, particularly when many of the orders we took were gifts for Christmas.

We have therefore taken the opportunity to improve our Standard Delivery method by moving all orders to a tracked service via TNT. Our lead time for orders sent this way has therefore been reduced from 7 working days to 3 working days. Any orders placed over £25.00 after discounts/promo codes will be sent Free of Charge. For orders under £25.00, the delivery charge will remain at £3.95.

For those customers needing their order urgently, we have taken the opportunity to reduce our next day (order before 12.00pm) delivery from £7.95 to £5.95 making it more affordable.

Should you wish to progress an order, we can now issue tracking numbers. Simply call our office between 9.00am and 5.00pm on o1202 859059 and ask for Aimee. Please note, a signature will be required for all deliveries from now on.

Our aim is complete customer satisfaction and we will be looking to improve all aspects of our mail order service so if you have any suggestions please feel free to leave comments on the bottom of this Blog post.

We have redesigned our Bath Bubbly packaging and taken the opportunity to reduce the retail to £7.99 making this a bargain for those looking for a Christmas gift with a diference. We’ve also noticed that lots of people buy these for expectant “Mums to Be” rather than Champagne which we think is a great idea.

Our Bath Bubbly contains pure Ylang Ylang and Vetiver essential oils to help relax and inspire and when poured under warm running water, produces copious frothing lather laced with a sophisticated sparkling white grape fragrance.

Find it featured on the front page of our Web Site and click on the link for more detailed informtion.

2009 has been an incredibly successful year for Bomb Cosmetics and much of this has been down to the huge response we have had at trade shows. Therefore, we intend to continue investing heavily in our trade show efforts and we are pleased to announce our schedule for 2009 which can be found under the “Exhibitions” heading on our main web site, but can be summarised by country as follows:

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We are pleased to annouce the launch of our new brochure for 2009 featuring all of our new products. The brochure is available to download now by clicking the link below:

www.bombcosmetics.co.uk/content/brochure.pdf  

You will need Adobe Acrobat Reader 6.0 and the download is 10.9mb.

Please click on the image above to download Acrobat Reader

Noteworthy product additions/amendments include:

• 5 New Bath Creamers
• 6 New Bath Mallows
• 8 New Bath Blasters
• Colour Therapy Gift Pack Range redesigned
• Around the World Discontinued
• Christmas Products included.

The brochure has much more product detail than previously and includes descriptions of individual product fragrances and essential oils. In line with our ethical policy, we have printed it using vegetable based inks on PEFC approved paper from sustainable forests. However, we always try to encourage our customers to download it from our web site.