At Bomb Cosmetics, we hope that you will be 100% delighted with your purchase. However, should there be any reason that you are not entirely satisfied, you may return your purchase to us for a full refund provided that:
When we pack your order prior to despatch, we will include with it, a delivery note giving details of your order, including the description of each item and the quantity delivered. If for any reason the descriptions or quantities you receive are different to the delivery note, please contact us immediately by emailing weborders@bombcosmetics.co.uk or alternatively calling our Sales Department during office hours (9.00am to 5.00pm Monday to Friday) on 01202 859059.
Should you wish to cancel your order, and we have not informed you that your order has been despatched please inform us of your decision as soon as possible. This will prevent the goods being sent out to you and we can offer a refund more quickly, and without you having to return the order to us.
Should you wish to cancel an order after we have despatched the order to you, you must inform us of this intention within seven working days following the date you receive the order. For example, if you receive the goods on Monday 1st, you must inform us of your decision to return them by Wednesday the 10th. You may inform us by emailingweborders@bombcosmetics.co.uk or by calling our Sales Department during office hours (9.00am to 5.00pm Monday to Friday) on 01202 859059. Any notice you give after this period shall not be effective to entitle you to return your goods or receive a refund. Please note: We cannot accept any goods to be returned for refund if they have been used, or are in a condition other than sent to you originally.
Please provide full details of your name, goods you wish to return and your original customer order number quoted on the delivery paperwork or in the order section of the website.
Please contact the office and we will arrange an uplift
Telephone: 01202 859059
Email: weborders@bombcosmetics.co.uk
Please note, we must be notified within 14 days of your receiving your goods originally.
In any event, Get Fresh Cosmetics Ltd t/a Bomb Cosmetics cannot accept any returns that are sent in a condition other than they were received. Examples might be, but not limited to items that have been used or partially used or items where the packaging has been opened and damaged and/or tamper evident seals broken, unless the item has been deemed faulty or of unacceptable quality. Please ensure the package has been securely sealed and has been packed to prevent damage during transit, ideally in our original shipping materials.
Please note, trade retailers who stock the Bomb Cosmetics brand are entirely independent from Get Fresh Cosmetics Ltd t/a Bomb Cosmetics and cannot accept any return other than those goods purchased directly from that store. Please ensure that orders placed on the website (http://www.bombcosmetics.co.uk) are returned to the address above only.
On receipt of your returns, we will examine them and an appropriate refund will be calculated. For goods returned as defective or due to incomplete or incorrect delivery we will refund the price you paid for the goods plus the cost of your recorded delivery. Refunds will be made via Paypal, where Paypal has been used to purchase the goods initially, or company cheque if the goods were purchased by cheque. We reserve the right to postpone a refund by cheque until such time as the cheque you made payment by has cleared our account.
If you return the goods for any other reason, we will refund the price you paid for the goods (including the initial cost of delivery), but not the cost of the recorded delivery postage. Refunds will only be made when the goods have been returned to our address above in the condition they were originally sent or when required by the Consumer Protection (Distance Selling) Regulations 2000.
If you cancel your order but do not return the goods to us within 14 days, we will be entitled to recover the goods from you along with any associated costs of recovering the goods from you. You should be aware that these costs may exceed the cost of returning the goods to us. Until such goods are returned to us, you are advised to take all reasonable care to ensure that the goods are stored safely to prevent damage to them.
We will process your refund accordingly and advise you when the refund has been completed.
Refunds will be made via the same method used for the original payment eg. Sagepay, Paypal etc. We reserve the right to postpone a refund until such time as the payment you have made has cleared our account eg Paypal "ECheque" which may take up to 7 working days from the date payment is initiated.
Your statutory rights remain unaffected.
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